1. Refund Eligibility 

We accept refund requests within [7–30] days of purchase. Items must be unused, in original condition, and in the original packaging.

2. Non-Refundable Items 

The following items are not eligible for refund:

• Clearance or final sale items

• Personalized or customized products

• Used or damaged items (not due to our error)

3. Refund Process 

To request a refund, please contact us at [ggbond@brolabs.ntesmail.com] with your order number and reason for return. Once approved, we will provide return instructions.

4. Return Shipping 

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent or defective product).

5. Refund Timeline 

Once we receive and inspect your return, your refund will be processed within 5–10 business days to your original payment method.

6. Late or Missing Refunds 

If you haven’t received a refund yet, please check your bank account and contact your payment provider. If you still need help, reach out to us.